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Field Engineer Apprentice

RICOH UK LIMITED

LOCATION
📍 Berkshire
PAY
💶 £21,000 a year
HOURS
⏰ 38 hours per week hrs/week
DURATION
📅 3 Years 6 Months
APPLY BY
SECTOR
Engineering and manufacturing

Employer information

Requirements

Apprenticeship Standard: Mechatronics maintenance technician (level 3) (Level 3) Desired skills: Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Logical, Team working, Initiative

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About this apprenticeship

The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems.

Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and electronic control systems.
Embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
Work collaboratively with engineers, technicians, and key stakeholders to ensure seamless and efficient operational continuity.
Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.

Training

This will be block release at Shrewsbury College. The apprenticeships will be based nationally but travel for this block release is essential, as will spending time at our Training Facilities at Ricoh Products Ltd in Telford. 
Training will be monthly, with up to 5 nights spent away from home at company funded accomodation. 

What you could go on to do

Field Service Engineer (substantive).
Then may specialise in one of our product lines (eg Ricoh Graphic Communications) OR take a Leadership track if desired. 

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