Automotive Parts Advisor Apprenticeship – Group 1 Ford Basingstoke

About this apprenticeship

Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries
Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
Provide product recommendations, technical advice, and pricing information to customers as needed
Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
Uphold company policies and procedures regarding parts sales, returns, and exchanges
Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Training

Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:

The programme typically lasts 12-14 months dependent on the career path chosen, and you'll achieve a nationally recognised qualification
All of our apprentices are employed through the Dealer Network and attend week-long block training at the Henry Ford Academy in Daventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as Virtual Classroom sessions and E-Learning modules
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process

What you could go on to do

There are lots of opportunities to develop your career within our expanding Dealer Network
Your early development is carefully mapped through your apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the motor industry
This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles