Tip: Use the Dy button in the top bar for a dyslexia-friendly font, or A+ for larger text.
About this apprenticeship
GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone.
We're committed to providing access to quality community facilities- and more- at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.
What you’ll do:
Customer Experience:
Understand the services and products on offer to assist with customer questions and queries
Support different types of customers with different needs
Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints
Support the centre to deliver swimming lessons where required (qualification dependent)
Share knowledge with customers on the role exercise plays in health and wellbeing
Conduct customers' gym inductions and health screening where required (qualification dependent)
Plan and deliver exercise sessions to meet customers' health and fitness goals
People Experience:
Support GLL's visions and values
Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager
Ensure all training and qualification deadlines are met in agreement with your tutor and manager
Achieve and maintain all necessary qualifications, including ongoing CPD training
Keep up-to-date with trends and developments in the leisure industry
As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else
You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:
National Pool Lifeguard Qualification (NPLQ)
First Aid at Work (Level 3)
Certificate in Teaching Swimming
Level 2 Gym Instructor However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. We are an inclusive employer.
We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.
Training
The apprentice will receive full on the job training from the employer, they will also have 20% off the job training as well as a full wrap around service from SCL
What you could go on to do
The apprentice can progress on to a team leading qualification, once they have completed their apprenticeship
Related sectors
Posted