Business Administrator Apprentice (Programme Management Team)

About this apprenticeship

The Business Administrator Apprentice is a key role within Cheshire West and Chester’s Employment and Skills Service, part of the wider economy and housing Directorate.
You will carry out a range of administrative tasks to support the Connect to Work Programme Management Team, helping to organise meetings, manage information, update systems, and support the delivery of employment and skills programmes. You will also support day-to-day admin tasks and respond to enquiries from colleagues, partners, and participants
This role will have mentor support from the Inclusive Employment Manager and a dedicated Apprentice Programme Tutor.
On successful completion of the Level 3 in Business AdministratorApprentice Standard and review of performance, the post holder will progress to the substantive post of Connect to Work Business Administrator (Programme Management Team). Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job.
This role is designated as: Fully Agile: Workers work from a home base with occasional visits to a Council office. In practice, work may be carried out from almost anywhere. Many services and customers span across the Borough and therefore you may be required to work at any location in Cheshire West and Chester.
With appropriate support and supervision, the apprentice will… • Support the Connect to Work operational functions by assisting in monitoring programme performance against KPIs, maintaining programme documentation, and supporting contract compliance activities. • Support the Programme Management Team with day-to-day operational tasks such as planning meetings, preparing agendas, taking meeting minutes, and circulating actions. tracking progress, and ensuring delivery teams have everything they need to operate efficiently. • Responsible for ensuring that programme data is accurate, compliant, and up to date. Maintains participant records within CRM systems, uploads evidence, logs attendance, and ensures all documentation meets the required audit and funding standards. • Assist with generating reports for managers, delivery teams, and funders, while supporting data quality checks and contributing to improvements in reporting and compliance processes. • Provide essential operational support by helping to review programme performance against key indicators, maintaining programme records and documentation, and assisting with the delivery of contract compliance responsibilities. • Support continuous improvement activities by gathering routine feedback, logging issues or suggestions raised by participants or partners, and contributing to service improvement actions. This may include supporting surveys, compiling data, or assisting with internal reviews. • Assist with participant expense claims, manage procurement processes, and complete other routine administrative duties. • Contribute to continuous improvement efforts across the programme. Identify opportunities to streamline processes, improve participant experience, and enhance the effectiveness of programme operations. • Work collaboratively with the Programme Management Team to help ensure that Connect to Work remains efficient, participant-centred, and aligned with organisational goals.

Training

An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams
Delivery is to be discussed with the training provider, and the hiring manager must suit operational needs

What you could go on to do

On successful completion of the apprenticeship, the post holder will progress to the substantive post of Connect to Work Business Administrator (Programme Management Team).