Business Administrator Apprentice (Delivery Team)

About this apprenticeship

The Business Administrator Apprentice is a key role within Cheshire West and Chester’s Employment and Skills Service, part of the Wider Economy and Housing Directorate.
You will carry out a range of administrative tasks to support the Connect to Work Delivery Team, helping to organise appointments, coordinate activities and events, maintain accurate records, and update systems. You will support day-to-day delivery by working with colleagues, partners, and participants, responding to enquiries and ensuring people receive timely information.
This role will have mentor support from the Inclusive Employment Manager and a dedicated Apprentice Programme Tutor.
On successful completion of the Level 3 Business Admin Apprentice Standard and review of performance, the post holder will progress to the substantive post of Connect to Work Business Administrator (Delivery Team).
Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the principal responsibilities of the job.
This role is designated as: Fully Agile: Workers work from a home base with occasional visits to a Council office. In practice, work may be carried out from almost anywhere.
Many services and customers span across the Borough and therefore, you may be required to work at any location in Cheshire West and Chester.

Support the coordination of the Delivery Teams by organising meetings, events, and training sessions, including room bookings, attendance preparation, and logistical arrangements. It includes updating shared calendars, monitoring outstanding actions or information requests, and ensuring colleagues have access to the correct documentation and resources to meet operational requirements
Data management and reporting form a core element of the role. The Business Administrator produces routine monitoring reports, checks data for accuracy and completeness, and prepares documentation for audit and quality assurance processes. The role ensures compliance with recording standards and contributes to maintaining consistent, high-quality programme data
Support partnership activity by issuing programme information to external organisations, coordinating invitations and responses, and managing routine communications with employers, training providers, and community partners. It includes gathering participant and partner feedback and escalating issues or requests as needed to support service improvement
Assist with risk management processes by tracking outstanding safeguarding actions, logging incidents or concerns in the correct systems, and ensuring relevant documentation is filed accurately. This includes ensuring follow-up information is captured and escalated
Support continuous improvement activities by gathering routine feedback, logging issues or suggestions raised by participants or partners, and contributing to service improvement actions. This may include supporting surveys, compiling data, or assisting with internal reviews
Maintain office and delivery resources, ordering supplies, organising equipment, and ensuring meeting or training spaces are prepared for sessions. This may include supporting the setup of IT equipment for workshops or networking events
Ensure that all administrative processes reflect organisational policies by checking documents for compliance, updating templates, and supporting internal audits of paperwork and digital records. This includes identifying gaps and supporting the team to resolve them
Provide operational continuity by supporting new starter onboarding within the team, ensuring induction materials are accessible, and coordinating training session attendance for staff where required

Training

An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams
Delivery is to be discussed with the training provider and the hiring manager must suit operational needs

What you could go on to do

On successful completion of the apprenticeship, the post holder will progress to the substantive post of Connect to Work Business Administrator (Delivery Team)