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Apprentice Warehouse / Customer Service Advisor

motor parts direct limited

LOCATION
📍 Guildford, GU2 8FT
PAY
💶 National Apprenticeship Minimum Wage
HOURS
⏰ 40 hours per week hrs/week
DURATION
📅 1 Year 6 Months
APPLY BY
SECTOR
Sales, marketing and procurement

Employer information

Requirements

Apprenticeship Standard: Customer service practitioner (level 2) (Level 2) Desired skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Logical, Team working, Initiative, Non judgemental, Patience, Physical fitness

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About this apprenticeship

As an apprentice, you will start in the warehouse, learning about motor parts, stock control, and warehouse operations. Over time, you will progress to the customer service side of the business while working towards your NVQ Level 2 Customer Service qualification.
Key Responsibilities

Support the Branch Manager in motivating delivery staff and maintaining excellent customer service standards.
Assist with sales, margins, costs, and overall branch performance according to company requirements.
Help implement promotional strategies and activities.
Support the management of cash, debtors, and stock systems in line with company procedures.
Ensure company stock is correctly and safely stored in accordance with manufacturer specifications.
Check and process all stock-related paperwork accurately.
Participate in regular stock takes and report any anomalies to the Branch Manager.
Assist with replenishing shop merchandise and maintaining a clean, professional branch appearance.
Help manage the upkeep and condition of all equipment, fixtures, and fleet vehicles.
Support the Branch Manager in managing costs, overheads, and profitability.
Liaise with suppliers and partners as required.
Monitor and report on slow-moving or redundant stock.
Assist in maintaining health and safety standards and ensuring staff awareness and compliance with company policy and relevant legislation.

Training

The training will take place at the apprentice's place of work. 
Training will be given to members of staff, as well as a training provider who will go to the place of work of the apprentice. 

What you could go on to do

Once completed, you will be able to move on to the next training course, which is Team Leading L3.

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