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Apprentice – Facilities Support Assistant

University of Oxford

LOCATION
📍 Oxford, OX1 1NQ
PAY
💶 £26,686 a year
HOURS
⏰ 37 hours per week hrs/week
DURATION
📅 1 Year 4 Months
APPLY BY
SECTOR
Construction and the built environment

Employer information

Requirements

Apprenticeship Standard: Facilities services operative (level 2) (Level 2) Desired skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience

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About this apprenticeship

Responsibilities:
During the course of your apprenticeship, you will:

Learn to provide consistently high levels of customer service, ensuring all building users feel supported and welcomed
Carry out general building‑related duties across managed sites, working within your personal competency and following direction from supervisors
Develop your knowledge of day‑to‑day facilities tasks, including reception duties, identity checks, opening and locking up procedures, and the use of personal radios
Learn to receive, document, and dispatch goods and services, including handling and processing post
Assist with general cleaning duties within buildings as required. This may involve using specialist equipment, for which full training will be provided
Support the cleaning and maintenance of external areas, such as car parks, cycle stores, and surrounding outdoor spaces
Work with the Building Supervisor to prepare, clean, and maintain lecture and meeting facilities. This includes manual handling tasks such as moving furniture and audio‑visual equipment, and developing basic knowledge of IT and AV systems
Help maintain high standards of service and presentation throughout the building. This includes identifying areas needing attention, wearing the provided uniform, being courteous and professional, and following the University Code of Conduct
Monitor and maintain safety standards, with support, in line with the HASAW Act 1974. You will also become familiar with COSHH and Manual Handling regulations
Attend University training courses as required to support your development and ensure compliance with relevant procedures
Provide holiday or sickness cover when needed, which may involve temporary changes to your working hours, duties, or location
Undertake additional training and comparable duties as directed. This may include first aid, manual handling, CCTV operation, and completing necessary security clearance checks
Learn to perform other duties as required to support the Facilities Management Team in delivering agreed service levels

Hazard‑Specific/Safety‑Critical Duties:
This role includes duties that require successful pre‑employment health screening through the Occupational Health Department before starting work. These may include:

Regular manual handling
Safety‑critical work (e.g., working at height, handling chemicals under COSHH)
Food handling
Other safety‑critical tasks as identified in the Hazards Checklist

Training

Facilities Services Operative Level 2 Apprenticeship Standard

What you could go on to do

For the right candidate there may be an opportunity to undertake further levels of training in the future to level 3 and beyond

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