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About this apprenticeship
Processing sales orders accurately across UK and international markets
Managing orders efficiently to help maintain service levels
Working within an agreed pricing tolerance, using your judgement where a variation would affect margin, and escalating anything beyond that tolerance
Keeping up to date with our latest products, services and systems
Liaising with vendors to obtain product, pricing and availability information for customers
Supporting customer management, working to agreed SLAs and KPIs, and understanding how your accuracy affects the team’s performance against them
Handling customer queries by email and telephone, escalating complex cases
Maintaining confidential customer and procurement records in line with our data protection and information security policies
Producing regular reports or summaries, for example on order volumes or SLA performance
Contributing to team meetings with insights and process improvement ideas, and taking the minutes
Carrying out general administrative tasks that keep daily operations running smoothly
Training
An apprenticeship includes regular training with a college or other training organisation
Off-the-job training will follow the time allocations outlined in the Occupational Standard
What you could go on to do
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Related sectors
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