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About this apprenticeship
What you’ll do:
Customer Experience
Understand the services and products on offer to assist with customer questions and queries.
Support different types of customers with different needs.
Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
Support the centre to deliver swimming lessons where required (qualification dependent).
Share knowledge with customers on the role exercise plays in health and wellbeing.
Conduct customers' gym inductions and health screening where required (qualification dependent).
Plan and deliver exercise sessions to meet customers' health and fitness goals.
People Experience
Support GLL's visions and values.
Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.
Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
Achieve and maintain all necessary qualifications, including ongoing CPD training.
Keep up-to-date with trends and developments in the leisure industry.
As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:
National Pool Lifeguard Qualification (NPLQ).
First Aid at Work (Level 3).
Certificate in Teaching Swimming.
Level 2 Gym Instructor.
Training
The apprentice will receive full on the job training from the employer as well as 20% off the job training. they will also receive a full wrap around service from SCL.
What you could go on to do
The apprentice can progress on to a level 3 once they have completed their level 2 apprenticeship.
Related sectors
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