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About this apprenticeship
As an IT Support Apprentice, you will work alongside experienced members of the technical team, providing support to customers and helping to ensure their IT systems and services run smoothly.
You'll gain practical experience across a range of technologies while developing your technical knowledge in a real-world IT support environment.
Duties
Provide support for IT-related issues via help desk channels, including phone, email, and in-person interactions
Troubleshoot and resolve software and hardware problems on Windows and MAC operating systems (mostly Windows)
Active Directory tasks such as account creation, modification, and password resets
Configure and maintain VPN connections for remote users to ensure secure access to company resources
Document all support interactions in the ticketing system for tracking and reporting purposes
Collaborate with other IT team members to enhance system performance and user satisfaction
Conduct regular maintenance checks on computer hardware to ensure optimal performance
Stay updated with the latest technology trends and advancements relevant to the IT support field
Site visits for hardware and maintenance on customer systems
What We're Looking For
A genuine interest in IT and technology
Good communication and customer service skills
A logical approach to problem-solving
Good attention to detail and organisation
A willingness to learn and develop new technical skills
A full UK driving licence
Ideally based in or around the High Wycombe area
Previous professional IT experience isn't essential. We're looking for someone with the right attitude, a genuine interest in technology and the motivation to develop a long-term career within IT.
What You'll Learn
Throughout the apprenticeship, you'll gain practical experience across areas including:
IT support and troubleshooting
Microsoft 365 and Active Directory
Windows operating systems
Hardware and software
Networking and connectivity
Cyber security
User and device management
Remote and onsite technical support
You'll work alongside experienced IT professionals and have the opportunity to apply what you learn in a real-world IT support environment.
Training
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed
What you could go on to do
Potential full-time position for the right candidate after completion of the apprenticeship.
Related sectors
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