Tip: Use the Dy button in the top bar for a dyslexia-friendly font, or A+ for larger text.
About this apprenticeship
Perform 1st line duties
Communicate with our clients verbally (via telephone) and written (via emails/tickets)
Troubleshoot hardware and software issues remotely and in person (where required)
Maintain client expectations: provide regular updates on ticket statuses and outline expected response times
Monitor and maintain the support email queue
Create and update internal and client-facing documentation
Perform daily reviews of backup statuses and other system-critical functions
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
What you could go on to do
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Related sectors
Posted