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IT SUPPORT APPRENTICE

TDM GROUP LTD

LOCATION
📍 Hounslow, TW6 3UA
PAY
💶 £22,000 a year
HOURS
⏰ 38 hours per week hrs/week
DURATION
📅 1 Year 6 Months
APPLY BY
SECTOR
Digital

Employer information

Requirements

Apprenticeship Standard: Information communications technician (level 3) (Level 3) Desired skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience

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About this apprenticeship

Duties and Responsibilities:

Configuration – all aspects of desktop / server hardware installation and builds, delivery to customer environment
Working in data centres to install new rack, servers, storage and network devices
Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
Resolving first-line user support requests onsite and over the phone
Responsible for travelling to client sites, in and around England, to deal with issues which require an on-site presence and for project works
You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home
Long journey times may also be involved
Work as part of a team to deliver a project

Requirement:

At least 1-2 years' experience in a 1st Line, client-facing support role
IT graduate with a minimum 2:2 IT degree
Minimum of MCP, MCITP, A+ and CCENT
Good Hardware Knowledge – PC's, Laptops, Servers and Printers
Preferred knowledge – Windows Server 2008, 2012, Networking, Active Directory, Apple / MAC devices, Citrix
Excellent knowledge of desktop operating systems (XP, Vista and Windows 7,8 & 10), MAC OSX and Microsoft Office
Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches
Data Centre Experience recommended
CCNA would be beneficial

Personal Qualities:
It is expected that you will possess all of the following key attributes: 

Effective team player
Good communication skills, both verbally and written
Ability to communicate effectively with all departments within the company, as well as the company's clients at different technical levels
Demonstrate a confident, proactive approach which drives developments for the company's clients, including rationalising improvement opportunities

Training

As part of the Level 3 IT Support Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning.

What you could go on to do

Potential full-time position for the right candidate after completion of the apprenticeship.

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