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About this apprenticeship
We have been working with apprentices since 2010, and our goal is to build your skill set and raise your confidence to a level where we can employ you at the end of the apprenticeship. Through this opportunity, we have found that every person who applies has a tremendous amount to offer, and our duty is to make sure we can unlock that talent within you.
From the start of the role, you will be part of the support team, helping our clients to use our software through telephone and email support. You will be shown how our CRM system works and how to raise support tickets. You will be taught how to connect remotely to our customers to view their PCs, and you will be trained on how to solve all types of queries. Every support job is unique, which makes the role fun and interesting, meaning no two days are ever the same. You will get experience working in a professional environment, providing you with invaluable skills for any role, even beyond working with Focus.
Duties you will get to learn and could be involved in include:
Software support via telephone and email
Software and database installations
SQL queries and understanding of SQL Server
Crystal report writing
Problem-solving
Software testing
Demos and webinars
Time ups and software customisations
Azure server management
As you progress through the apprenticeship, your role will evolve, and you will have the opportunity to expand into further areas of the business.
What you could go on to do
Potential for long-term opportunities and new roles within the business.
Related sectors
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