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About this apprenticeship
Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
Install, configure, and maintain operating systems and software applications
Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
Monitor and maintain computer networks
Analyse system logs and identify potential issues or trends
Collaborate with other IT teams to resolve complex technical problems
Assist in the development and implementation of IT policies and procedures
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
What you could go on to do
You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship
Related sectors
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