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Customer Service Apprentice

SPECSAVERS OPTICAL SUPERSTORES LIMITED

LOCATION
📍 Berkshire
PAY
💶 National Apprenticeship Minimum Wage
HOURS
⏰ 40 hours per week hrs/week
DURATION
📅 1 Year
APPLY BY
SECTOR
Sales, marketing and procurement

Requirements

Apprenticeship Standard: Customer service practitioner (level 2) (Level 2) Desired skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

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About this apprenticeship

Answering telephone calls
Booking appointments (making sure these are the correct/ suitable appointments for patients requirements)
Approaching customers that are browsing, seeing if they need assistance
Registering patients
Pre-Screening tests
Supporting customers with frame selection
Collections, adjusting glasses (checking the glasses fit comfortably and adjusting where needed)
Repairing glasses
Supporting and teaching customers with the correct way to use contact lenses
General admin (keeping track of diarys, making sure correct appointments have been booked) 

Training

Customer Service Practitioner Level 2
Functional Skills Maths & English (if required)
No day release, training provided within the working environment
Online portfolio, coach visits once a month

What you could go on to do

On successful completion of the apprenticeship, the opportunity to continue to develop and grow within the business and progression opportunities.

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