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About this apprenticeship
Constantly monitoring for in bound enquires
React immediately to a customer query
Contacting customers to confirm, validate and gather additional information
Record and store information accurately and securely
Liaise with the Sales team to pass on leads in an efficient manner
Follow policy and procedure to ensure a quick turnaround of information
Support the team in additional duties related to the customer experience as directed
Training
The apprentice will work towards the Level 2 Customer Service Practitioner Standard. Group training will be one day a month, a mix of in person and remote sessions.
What you could go on to do
Personal development and promotion from within the company is actively encouraged.
Related sectors
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