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Customer Service Advisor Apprenticeship – Group 1 Ford Basingstoke

INCHCAPE RETAIL LIMITED

LOCATION
📍 Basingstoke, RG21 6YL
PAY
💶 National Apprenticeship Minimum Wage
HOURS
⏰ 40 hours per week hrs/week
DURATION
📅 1 Year 2 Months
APPLY BY
SECTOR
Sales, marketing and procurement

Requirements

Apprenticeship Standard: Customer service practitioner (level 2) (Level 2) Desired skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Patience

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About this apprenticeship

As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Training

The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date

What you could go on to do

There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.

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