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Apprentice IT Service Desk Support Technician

Sovereign Network Group

LOCATION
📍 Basingstoke, RG21 4FA
PAY
💶 £15,680 a year
HOURS
⏰ 37 hours per week hrs/week
DURATION
📅 2 Years
APPLY BY
SECTOR
Digital

Employer information

Requirements

Apprenticeship Standard: Information communications technician (level 3) (Level 3) Desired skills: Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Analytical skills, Team working, Initiative

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About this apprenticeship

As a Trainee Service Desk Support Technician, you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology. 
You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience. 

What you could go on to do

To gain the skills and experience to start your career in IT
ICT Support Technician / Helpdesk Analyst
Senior ICT Technician or Systems Support Analyst
Network, Infrastructure, or Cyber Security roles
Specialist progression into cloud, systems administration, or software support
Progression to Team Leader, ICT Manager, or Level 4/5 digital qualifications

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