Apprentice Clinical Correspondence Co-Ordinator

About this apprenticeship

To provide administration and secretarial support to the practice, by successfully completing clinical correspondence training to ensure appropriate knowledge of coding and understanding of protocols and procedures is obtained and applied when carrying out duties.
The role will incorporate managing incoming patient correspondence and requests. To include clinical coding, reading and sharing sensitive information, word processing and typing skills and general clerical work over three sites.
Job responsibilities:

Responsible for managing, assessing priority and appropriately distributing all clinical correspondence in accordance with our protocols
Responsible for coding letters and contents to patient record
Ensuring all documents are filed correctly and accurately
Process incoming e-mails to the business in a timely fashion in accordance with relevant procedures
Working with the Healthcare Providers, sharing sensitive information as required
To provide efficient copy typing for GPs and health professionals as required. This includes the typing of letters, reports and patient referrals etc. in an accurate and quality manner
Screen incoming tasks and work lists for urgent / 2WW / advice and guidance and actioning appropriately
Review daily worklists for advice and guidance responses and where referrals have come back with an issue, action appropriately
Provide ad hoc administrative support related to QOF under instruction of the Assistant Practice Manager
Provide ad hoc administrative support related to the Pharmacy Team recalls under instruction of the Assistant Practice Manager
Any other administrative duties deemed appropriate and agreed by the Assistant Practice Manager

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Training

Business Administrator Level 3 Apprenticeship Standard: 
As an apprentice, you’ll:

Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
Learn and train for a specific job
Get paid and receive holiday leave 
Get hands-on experience in a real job
Complete assessments during and at the end of your apprenticeship
Be on a career path with lots of future potential

What you could go on to do

This vacancy is for at least duration of the apprenticeship programme
There is also the possibility of fulltime administrative role following successful completion of the apprenticeship