Apprentice Administrator

About this apprenticeship

The role will include:
Administration/Customer Service

Inputting data with a high level of accuracy
To deal courteously and efficiently with all visitors and provide refreshments
Answering the telephone in a professional manner 
Assisting all members of the team as/when required
Ensure that trust policies are observed and that good practice is encouraged, particularly in the areas of health & safety, equal opportunities and confidentiality

Premises & Compliance

Coordinate and maintain compliance records relating to health and safety, estates and statutory requirements
Monitor renewal dates and support the effective management of premises-related documentation
Liaise with contractors, suppliers and schools to ensure compliance activities are completed within agreed timescales
Produce reports & maintain databases to support strategic compliance monitoring 
Identify areas for improvement and recommend more efficient and administrative processes
Support with the input and processing of orders on the financial database, maintaining accurate records
Support projects relating to estates, facilities and compliance across the Trust

HR & Payroll

Provide administrative support throughout the employee lifecycle, including recruitment, onboarding and personnel changes
Maintain HR systems and employee records, ensuring accuracy and confidentiality
Prepare payroll information/support monthly payroll processes including the inputting of timesheets
Produce correspondence, reports and documentation relating to staffing matters
Liaise with schools, managers and external providers to resolve routine queries

Marketing and Personal Assistant Duties

Coordinate communication activities across the trust, ensuring information is presented professionally and accurately
Support the development of newsletters, website content and social media communications in line with trust guidelines
Manage diaries, meetings and events for senior leaders and maintain action trackers
Draft correspondence, presentations and reports using a range of digital systems
Build positive relationships with internal and external stakeholders and represent the trust professionally
Support projects and initiatives that contribute to the trust's strategic priorities
Use digital platforms and communication tools effectively to promote engagement and collaboration

Data Protection

Support the implementation and monitoring of GDPR and information governance procedures
Maintain accurate records relating to data requests, retention schedules and compliance activities
Produce reports and documentation to support data protection monitoring
Liaise with stakeholders across the trust regarding information requests and record management
Identify issues and escalate concerns in accordance with established procedures

Governance

Organise trustee, committee and local governance meetings, including preparation and distribution of agendas and papers
Produce accurate minutes and maintain action logs and governance records
Ensure governance documentation is stored securely and complies with statutory requirements
Communicate effectively with trustees, governors and senior leaders, acting as a professional point of contact
Support the preparation of reports and information required for statutory returns and meetings
Contribute to continuous improvements in governance administration processes

Training

The role will involve working as part of a team and will involve developing, implementing, maintaining and improving administrative services.
Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers.
With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity, showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.
The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
The apprenticeship standard requires management of a project and evidence a process that they have improved, as well as mentoring and coaching responsibilities.
The Business Administrator Level 3 Apprenticeship Standard is assessed at the end of the programme externally by the awarding body, NCFE; to assess and test the candidate’s knowledge, skills and behaviours.
The end point assessment will include:
A range of assessment tools, such as:

Observation
Presentation on the project undertaken
Test of knowledge using scenarios with questions
Competency-based interview
Assessment on portfolio of evidence

Delivery of the programme is via planned face-to-face classes and workshop sessions at the Waterfront Centre in Huddersfield, HD1 3LD.
Your employer will provided you with paid time off to study, as part of the apprenticeship programme.

What you could go on to do

There may be a possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
 
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.