Tip: Use the Dy button in the top bar for a dyslexia-friendly font, or A+ for larger text.
About this apprenticeship
Provide first-line support for internally developed software applications and assist in investigating customer-reported issues
Reproduce reported bugs and work with developers to help diagnose and resolve application issues
Test software fixes before deployment to ensure changes have been fully verified
Support both frontend and backend applications, making small, well-tested code changes where appropriate
Assist with application testing and quality assurance activities
Maintain and improve technical documentation, knowledge articles and release notes to support the wider team
Assist in preparing clear customer updates, support communications and resolution notes
Use Git and GitHub to manage code changes and collaborate with the development team
Work with SQL databases, REST APIs and cloud-hosted applications
Support ticket triage and ensure application support requests are managed efficiently
Learn modern software delivery and development practices using technologies including React, TypeScript, Node.js, Python, PostgreSQL, Docker and AWS
Training
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
What you could go on to do
The role offers long term security and the opportunity to progress into a permanent position
Related sectors
Posted