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About this apprenticeship
Job Responsibilities:
CAFM & Helpdesk Coordination (Agility / CARM / CMMS)
Manage and track service tickets within the CMMS, ensuring all tasks are logged, updated, and closed out accurately
Chase and file service reports on Agility, ensuring documentation is complete and stored correctly
Close out contractor tickets on Agility and upload associated service sheets
Run scheduled and ad‑hoc reports on CARM and Agility to support FM operations
Assign helpdesk requests where auto‑allocation is not in place
Perform data entry tasks across Agility and other FM systems to maintain accurate asset and job records
Business Administration Support:
Create and process new supplier requests in line with procurement procedures
Raise purchase orders (POs) as required
Liaise with the Finance team to chase unpaid invoices under direction from management
Maintain and organise the central T‑Drive, ensuring documentation is structured and accessible
Support the development of Business Operating Processes
Create, update, and manage the FM Standards Manual
AMICI Helpdesk Coordination:
Upload certificates, maintenance schedules, and contractor reports to AMICI, ensuring records are complete and up to date
Update maintenance schedules and add new planned visits following contractor attendance
Manage work orders in AMICI, including closing out PPM and reactive tasks
Raise purchase orders for Lab Services, including coordinating with AMICI to obtain PO links
Raise POs via NetSuite as required
Perform data entry tasks within AMICI to maintain accurate asset and maintenance information
Support contractor management, including booking contractors in/out and assisting with HSE “show and tell” briefings
Assign annual maintenance contracts to assets within AMICI as required
Health & Safety Team Support:
Raise purchase orders via NetSuite to support H&S activities
Assist with general administrative tasks to support the H&S team’s operational needs
Other:
Ability to plan daily workload in collaboration with team leads and communicate effectively throughout the team /business
This job operates in a professional office & laboratory environment
This role routinely uses standard office equipment such as computers and telephones
Training
Training for this apprenticeship will be delivered online
What you could go on to do
Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business
Related sectors
Posted