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Customer Service Advisor Apprenticeship – Porsche Centre Brooklands

BROOKLANDS AUTOMOTIVE LIMITED

LOCATION
📍 1 ABBOT CLOSE, KT14 7JN
PAY
💶 National Apprenticeship Minimum Wage
HOURS
⏰ 40 hours per week hrs/week
DURATION
📅 1 Year 3 Months
APPLY BY
SECTOR
Sales, marketing and procurement

Requirements

Apprenticeship Standard: Customer service practitioner (level 2) (Level 2) Desired skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Patience

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About this apprenticeship

Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Training

The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner
All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process

What you could go on to do

Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry
This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network
Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles

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