Resources Manager – Associate Project Manager Apprentice

About this apprenticeship

The apprentice will coordinate the people, systems and practical projects that support Wycombe Food Hub’s daily operations. Working with managers and volunteers, regular tasks will include:
Volunteer coordination

Plan volunteer cover at least one week ahead using Better Impact for Hub roles, food collection routes and organised events
Manage day-to-day rota changes, fill gaps and keep volunteers and managers informed
Coordinate volunteer onboarding, inductions, training records and access to support services
Work with the Marketing Coordinator to turn recruitment activity into a reliable volunteer pipeline and improve volunteer retention
You will be responsible from volunteer signup or trial-out at hub
Liaise with organisations that provide volunteers and with direction, apply agreed safeguarding processes and escalate any concerns promptly

Project coordination and operations

Plan and deliver small ah hoc requested operational improvement projects by defining outcomes, schedules, actions, risks and resource requirements
Track progress, maintain project documents and provide clear updates to the line manager and relevant directors
Coordinate Duty Manager cover and food collection staffing with the Duty Managers and Goods-In Manager
Maintain accurate records for training, sickness, holidays, approved drivers and driving-licence checks, handling personal information confidentially
Administer Better Impact, Epos Now, CCTV and other core systems, escalating technical issues to the IT Director or relevant supplier
Schedule van maintenance and monitor compliance with agreed driver protocols
Support the Duty Manager and Food Safety and Pricing Manager in resolving day-to-day operational issues
Act as a key holder and emergency contact once appropriately trained and authorised

The apprentice will develop practical skills in project planning, stakeholder communication, resource coordination, risk and issue management, systems administration and reporting. All work must follow the Hub’s data protection, safeguarding, food-safety and health-and-safety requirements.

Training

On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps

What you could go on to do

On successful completion, the apprentice will have practical experience in project coordination, volunteer operations, systems administration and service improvement
This could lead to roles such as Project Coordinator, Project Support Officer, Volunteer Coordinator, Operations Coordinator or Community Services Coordinator, and with further experience to Project Manager or Operations Manager
They could also progress to a higher-level apprenticeship or further professional qualifications in project management
Any future employment opportunity with Wycombe Food Hub would depend on organisational needs and available funding