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About this apprenticeship
As an ambitious and dynamic individual, you possess a passion and drive to work within a NOC environment. You have an ability to engage stakeholders at all levels and understand how the Service Desk function contributes to the overall customer experience. You have a passion for all things IT and a dedication toward world-class customer service.
Key Responsibilities
Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets
Achievement of SLA's: Respond within agreed service levels
Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure
Ticket Processing: Where level of ability is reached, tickets are escalated to continue investigation and remediation
Ticket Automation: Automated tickets are created at regular intervals and are completed as per the instructions provided.
Benefits
25 days annual leave as standard, with options to increase to 35 days annual leave every year
Unique benefits points scheme giving access to lucrative offerings (cash vouchers, Merlin passes, National Trust passes, and more)
Opportunity to work in a company recognised for its efforts to become the best workplace (Great Place to Work)
Work within a company whose Executive Chairman has been recognised as 'One to Watch' in The LDC Top 50 Most Ambitious Business Leaders Programm
Modern and progressive office space
Free parking
Café, gym and restaurant on-site
Opportunity to work with a dynamic and innovative team
Chance to make a significant impact on the growth of a successful company
Enhanced maternity/paternity leave
Death in Service (4x salary)
Training
Information Communications Technician (Support Technician) Apprenticeship L3.
What you could go on to do
If ICT Level 3 apprenticeship is completed successfully, we would look to immediately offer the Network Engineer level 4 apprenticeship as a continuation of learning. Progresssion pathway: 1st Line Analyst to 2nd Line Analyst 2nd Line Analyst to 3rd Line Analyst 3rd Line Analyst to Associate Network Engineer.
Related sectors
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