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Customer Service Specialist Apprentice – DSV placement, Employed by Apprenticeship Solutions

APPRENTICESHIP SOLUTIONS LIMITED

LOCATION
📍 Feltham, TW14 8NU
PAY
💶 £17,680 a year
HOURS
⏰ 40 hours per week hrs/week
DURATION
📅 1 Year 6 Months
APPLY BY
SECTOR
Transport and logistics

Requirements

Apprenticeship Standard: International freight forwarding specialist (level 3) (Level 3) Desired skills: Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Logical, Team working, Initiative

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About this apprenticeship

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
This role manages end-to-end international freight processes, ensures accurate documentation and customs compliance, monitors global shipments, maintains real-time consignment visibility, supports customers, resolves issues quickly, and handles quotations, invoicing, and admin tasks.
As an International Freight Forwarding Apprentice, you'll delve deep into the core components of this thriving industry. Through DSV's industry-recognised apprenticeship program, you'll gain invaluable hands-on experience, equipping yourself with the knowledge and practical expertise needed to excel in the field.
Key Tasks:

Mastering import / export processes and cross-trade bookings
Engaging in seamless communication with DSV's extensive network and carrier partners across the globe
Championing the meticulous checking and issuance of vital documentation, including master bills, house bills of lading and ensuring compliance with import / export customs regulations
Taking charge of monitoring international air freight shipments from inception to delivery, ensuring precision and timely arrivals at designated destinations
Maintaining real-time visibility on customer consignments, guaranteeing adherence to service level and operational protocols

Duties / Responsibilities:

Spearheading customer notifications and swiftly resolving challenges, exemplifying DSV's commitment to great customer experiences
Nurturing revenue streams in alignment with budgetary targets, handling quotations, invoicing, and supplier purchase orders with finesse
Undertaking general administrative duties, supporting DSV's processes that make it easy for customers to do business with them

Training

You’ll gain new skills and work alongside experienced staff.

What you could go on to do

The potential to progress within the company.

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