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About this apprenticeship
Incoming call answering, fielding customer enquiries to the appropriate person
Responding to non-sales queries such as order progression update, transport queries, incorrect/missing items etc.
Contact customers to obtain missing information and respond to queries
Organising paperwork for processing
Keeping the IT system cleansed & updated
Stock locations, batches, amendments to stock & cutting notes
Scanning of all documentation (POD's, stock notes etc.)
Support with the purchase of non-steel consumable items
Dealing with customer orders and data files and issuing orders to the factory for production
Customer Service & Continuous Improvement:
To maintain customer account details to ensure up to date contact, delivery and unloading information is on file; to provide relevant information to purchasing, accounts, works and transport departments to ensure the company complies with Health & Safety legislation and can exceed our customers’ expectations on customer service
All related administration
Training
Business Administrator Level 3
Remote learning
Training schedule to be agreed
What you could go on to do
A similar role in the business.
Related sectors
Posted