Apprentice IT Support Officer

About this apprenticeship

As a working learner, your focus will be to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviours whilst obtaining hands-on experience of working with technology, processes and teams.
Learn to provide customer expectations for a good service experience, through gaining confidence and trust and building rapport.
Learn to investigate IT issues by resolving issues and sharing knowledge. This can involve undertaking research and interpreting procedures to answer more complex questions as appropriate.
Learn to provide first-line desktop/laptop/smartphone/tablets support for the department’s staff and students.
Learn to install and provision new devices for university staff use, network connections, network file drive and printer access.
Learn to install and maintain the University's network hardware/software and associated infrastructure. This includes switches, wireless access points, UPS, monitoring services and other associated equipment.
Learn to develop, implement and maintain internal ICT systems.
Learn and develop to manage multiple issues, always ensuring that requests are handled correctly and to a high standard for customers.
Learn the departmental Audio-Visual systems and provide support for staff, students – for e.g. – supporting University Lecturers on how to carry out recording.
You may work across multiple Departments within the University on a rotational basis.
Present a pleasant, helpful and professional demeanour when dealing with customers, teams and senior management.

Training

Training will take place on-site and remotely.

What you could go on to do

Opportunity to progress to higher qualifications.