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Test Centre Administrator Apprentice

SPAAK EDUCATION LTD

LOCATION
📍 Reading, RG1 1DX
PAY
💶 National Apprenticeship Minimum Wage
HOURS
⏰ 30 hours per week hrs/week
DURATION
📅 1 Year 1 Month
APPLY BY
SECTOR
Business and administration

Employer information

Requirements

Apprenticeship Standard: Business administrator (level 3) (Level 3) Desired skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience

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About this apprenticeship

This is a wonderful opportunity for you to help people during a very important event in their lives. Along with our small, vibrant team, who all share our passion for helping customers throughout their learning and assessment journey. Supporting our test centre team, you will:

Make and receive calls and emails
Handle incoming enquiries
Welcome, greet and check in customers/test-taking candidates
Carry out security checks on candidates coming into the centre
Verify customer/candidate personal identification documents and explain the exam testing process/rules
Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the test centre
Maintaining confidentiality and professionalism at all times, especially when dealing with sensitive candidate data
Comply with all exam testing security and procedures and follow company policies using careful judgment
Invigilate candidates while they are completing their exam/test, including online tests
We have an in-house training system, where you will have to conduct mandatory training
Other ad hoc admin duties

Training

Full training will be given, leading to a recognised Business Administration Apprenticeship Standard Level 3 qualification
Full-on-the-job training will be delivered
Off-the-job training will be supported by our training provider – Davidson Training UK Ltd
You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
All training will be delivered in the workplace during working hours; no college day release is required

What you could go on to do

Subject to successful completion of the apprenticeship, there may be an opportunity to progress into a full-time permanent role within the company

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