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About this apprenticeship
Managing customer relationships, target metrics and much more to ensure we are providing the best service-levels, quality, and improvement activities expected by Philips’ customer base you'll make a difference in new and surprising ways every day, improving the lives of Philips Healthcare customers & patients
You will be required to come into the office 3 days a week. During this time you will have a mentor to help guide you through learning the basics of the role
Liasing with the various functions of the Service Support Centre to provide the best solution that balances the customer’s need against the business requirements
You will be helping manage the progress of customer calls until they are resolved, communicating with various colleagues, take initiative on escalating the situation if you encounter problems meeting the service level agreement
What you could go on to do
Careers in Logistics, planning or customer service either back – office or customer facing
Related sectors
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