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Project Coordinator Apprentice – Industrial Projects

DHL GLOBAL FORWARDING (UK) LIMITED

LOCATION
📍 Staines Upon Thames, TW18 3HR
PAY
💶 National Apprenticeship Minimum Wage
HOURS
⏰ 38 hours per week hrs/week
DURATION
📅 1 Year 6 Months
APPLY BY
SECTOR
Business and administration

Employer information

Requirements

Apprenticeship Standard: Business administrator (level 3) (Level 3) Desired skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working, Keen to learn

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About this apprenticeship

Learn the fundamentals of Air Freight, Ocean Freight, and Industrial Projects operations through on-the-job training and mentoring.
Support the coordination of customer shipments and ensure operational and customer requirements are met.
Assist with shipment tracking, customer updates, and status reporting.
Develop an understanding of project cargo, out of gauge movements, and specialist logistics solutions.
Support the team in maintaining accurate operational records and system updates.
Assist with preparing shipping documentation and ensuring information is completed accurately and on time.
Work closely with operations, warehouse teams, overseas offices, and other departments to support the smooth movement of customer cargo.
Respond professionally to customer and internal enquiries, escalating issues to senior team members where required.
Participate in team meetings, performance reviews, and continuous improvement initiatives.
Learn and follow all customer-specific procedures and operational processes.
Develop an understanding of key performance indicators (KPIs) and contribute to achieving team and station objectives.
Take an active role in personal development by completing apprenticeship training, seeking feedback, and working towards agreed learning objectives.
Maintain compliance with DPDHL policies, including Health & Safety, Security, Code of Conduct, and Anti-Corruption requirements.
Contribute positively to a collaborative team environment and support colleagues when required.
Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
Contribute to the First Choice continuous improvement program

Training

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.

What you could go on to do

The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role.  

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