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Post Despatch Administrator Apprentice

WESTCOAST LIMITED

LOCATION
📍 Reading, RG7 4AH
PAY
💶 £18,000 a year
HOURS
⏰ 38 hours per week hrs/week
DURATION
📅 1 Year 3 Months
APPLY BY
SECTOR
Business and administration

Employer information

Requirements

Apprenticeship Standard: Business administrator (level 3) (Level 3) Desired skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience

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About this apprenticeship

Supporting and managing unassigned logs, making sure all queries are progressed efficiently
Obtaining Proofs of Delivery (PODs) for bulk audit requests
Supporting management with reporting requirements and administrative tasks
Providing support with web case management and case closures
Investigating failed deliveries, liaising with the relevant parties and arranging updated delivery instructions where required
Obtaining manufacturer authorisations to support customer and internal requests
Providing customers and internal teams with copies of PODs and credit notes
Learning and applying the return policies, validating return requests and raising RMAs where applicable, and understanding how returns and credit notes affect cost and profitability
Liaising with Sales teams, vendors and manufacturers to obtain additional information, building product and market knowledge as you go, and resolving queries promptly or escalating when necessary
Maintaining accurate records and handling customer information in line with our data protection and information security policies
Supporting a range of ad hoc administrative and operational activities as required

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

What you could go on to do

The role offers a broad understanding of business operations across Westcoast, including customer service, warehouse operations and finance processes, with opportunities to progress into senior roles or other areas of the organisation.

Posted