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Police Controller – Apprenticeship (Abingdon)

Thames Valley Police

LOCATION
📍 Abingdon Police Station, Colwell Drive, Abingdon, Oxfordshire, OX14 1AU
PAY
💶 £39,709.56 a year
HOURS
⏰ 37 hours per week hrs/week
DURATION
📅 1 Year 6 Months
APPLY BY
SECTOR
Protective services

Requirements

Apprenticeship Standard: Emergency contact handler (level 3) (Level 3) Desired skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Non judgemental, Patience

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About this apprenticeship

Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information, so it is relayed to the officers responding
Crime Recording – using our systems to take reports of crime and making sure everything is recorded according to guidelines
Working with partner agencies to record other incidents in which the police play a role
Signposting members of the public to more appropriate agencies when it is not a matter dealt with by the police
Dealing with requests/queries via online platforms
Managing the despatch of resources and prioritising incidents in line with threat, risk, harm and vulnerability, ensuring that public and officer safety is maintained at all times
Making sure police officers and other resources have all the necessary information to deal with the incidents they have been deployed to
Represent the police control Room at various external events such as Reading, Oxford, MK Dons and Wycombe Football matches. Also, to perform your controller duties around other large-scale events such as Reading Festival, Ascot Racecourse, Henley Royal Regatta and other ad hoc events. (subject to extra training, ability and willingness to travel)

Training

The apprenticeship takes approximately 18-months to achieve. Once complete, you will receive a level 3 apprenticeship in Emergency Service Contact Handling
During the apprenticeship, you will receive structured on and off-the-job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls
The on and off the job development includes the use of communication systems and software, communication skills, risk assessment and decision making, and technical knowledge and understanding of incidents relevant to policing
The development is predominately delivered in blocks of learning. The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After this it will be at the location you apply for

What you could go on to do

Progression opportunities include:

Those within the department and control room, such as becoming a supervisor or/and/or operational manager
Becoming a police officer
Applying for internal roles within Thames Valley Police

Related sectors

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