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About this apprenticeship
As an IT Apprentice for Smith Institute your duties would include but are not limited to:
Provide timely support to your colleagues in person, by email and using remote access tools
Configure and maintain company laptops and phones
Help to ensure that office IT equipment is always available and fit for use
Assist the Business Systems Manager, Head of Computing and Digital Solutions Engineers in supporting day to day operations
Help to monitor and maintain cyber security across our systems
Assisting the IT Manager and Computer Systems Manager in supporting the Institute’s day to day operations
Where directed, responding to requests, issues and to IT failures to minimise disruption to staff and projects
Where directed, monitoring and maintenance of IT security in accordance with HBG.5 Security of Computer Systems
Where directed, monitoring and maintenance of cyber security (ATP quarantine, reports from staff, external cyber reports etc)
Assisting in restoring IT capabilities following hardware or software failures
Assisting in developing the Institute’s systems and processes to ensure continued Cyber Essentials PLUS accreditation
Assisting in maintaining staff awareness of cyber threats, including annual training
When invited, participating in the IT Management meeting with ITM, CSM and CTO
Working collaboratively with colleagues to maintain the Institute’s core values
Taking responsibility for safeguarding their own health and safety and that of others in the course of carrying out their duties
Compliance with all of the Institute’s policies and procedures, having particular regard to data protection policies
Taking part in scheduled team meetings and contributing proactively towards furthering the business aims of the Institute
Any other reasonable duties assigned by the line manager or CEO deemed commensurate with the post
Training
Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
What you could go on to do
Opportunity to progress to a level 4 or Degree level apprenticeship on succesful completion of the level 3 for the right individual
Related sectors
Posted