Tip: Use the Dy button in the top bar for a dyslexia-friendly font, or A+ for larger text.
About this apprenticeship
Assist with the diagnosis and resolution of hardware, software, and network issues
Support the installation, configuration, and maintenance of devices and systems
Assist with user account management and system access
Support system monitoring, updates, and routine maintenance
Maintain accurate records of support requests and technical activity
Communicate effectively with colleagues and stakeholders to provide efficient IT support
Training
Remote Learning.
Information and Communications Technician Level 3 Apprenticeship Standard:
Training Provided:
CompTIA A+
Microsoft AZ-900
What you could go on to do
After successfully completing the Level 3 Information Communications Technician apprenticeship, the apprentice will have developed practical IT support skills, technical knowledge and professional workplace behaviours to support progression within the organisation.
The apprentice may be considered for progression onto a higher apprenticeship, such as the Advanced IT Level 4 programme, subject to performance and business needs.
There may also be opportunities to progress into more senior IT roles within the organisation, supporting a long-term career within IT, digital infrastructure or technical services.
Related sectors
Posted