Requirements

Apprenticeship Standard: Information communications technician (level 3) (Level 3) Desired skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness

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About this apprenticeship

Carrying out daily IT and datacentre checks to ensure systems are running smoothly
Providing 1st line support to the company's global user base, resolving issues in a timely manner
Hands-on training and development across Windows Server and networking technologies
Assisting with the management and maintenance of cloud services including Azure and Microsoft 365
Supporting the team with patching, updates and routine maintenance tasks across the infrastructure
Shadowing senior engineers and gaining exposure to a wide range of IT disciplines as part of your apprenticeship development

Training

An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying.
Information communications technicianLevel 3 (A level)
Typical duration: 18 months
Dedicated Performance Coach meeting once a week
Functional Skills maths and English if applicable

What you could go on to do

Upon successful completion of the apprenticeship, we'd be looking to bring you on board permanently as an Infrastructure Engineer. From there, the expectation is that you'll grow into a Senior Infrastructure Engineer role, with the potential to specialise further into dedicated roles within the business as your career develops

Related sectors

Digital

Posted 1 July 2026