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About this apprenticeship
Prepare guest accommodation to high standards prior to arrival
Welcome guests, answer enquiries, and offer local recommendations
Prepare and serve breakfasts, guest treats, and beverages
Assist in hosting unique guest experiences such as honey tastings, the Bee Museum, and the Illusion Trail
Carry out routine safety, hygiene, and facilities checks across the property
Monitor inventory supplies and maintain clean, organized operational areas
Training
Training will take place on-site at Cedar Hollow under the guidance of our experienced team, alongside regular 1-to-1 coaching sessions with a dedicated HIT Training assessor. Learning is delivered through practical, hands-on workplace tasks and flexible online study modules, with dedicated off-the-job training time allocated within your normal working hours.
What you could go on to do
Completing this Level 2 apprenticeship provides broad experience across accommodation, guest services, food and beverage, and experience hosting.
As skills, confidence, and operational judgment grow, progression routes include taking on greater responsibility in guest enquiries, room inspections, routine checks, and experience delivery.
For further career development, progression opportunities include moving onto a Level 3 Hospitality Supervisor apprenticeship standard or pursuing specialized operational training. Within Cedar Hollow, progression means taking on increased operational responsibility while remaining actively involved in guest care and property operations.
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