Apprenticeship✓ Verified

Field Services Engineer Apprentice

ESP GLOBAL SERVICES LIMITED

LOCATION
📍 Reading, RG2 0SU
PAY
💶 National Apprenticeship Minimum Wage
HOURS
⏰ 38 hours per week hrs/week
DURATION
📅 3 Years 6 Months
APPLY BY
SECTOR
Engineering and manufacturing

Employer information

Requirements

Apprenticeship Standard: Engineering maintenance technician - single discipline (level 3) (Level 3) Desired skills: Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience, Physical fitness

Apply Now

Tip: Use the Dy button in the top bar for a dyslexia-friendly font, or A+ for larger text.

About this apprenticeship

Provide on-site installation, maintenance, and support of IT hardware, including servers, desktops, laptops, network equipment, printers, and specialist technology solutions.
Diagnose and resolve hardware, software, network, and connectivity issues, ensuring incidents are completed within agreed service levels and customer expectations.
Perform preventative maintenance, system upgrades, hardware replacements, and equipment migrations to minimise downtime and improve system performance.
Configure, test, and deploy new IT equipment and software, ensuring all devices meet customer and organisational standards before handover.
Maintain accurate documentation of work completed, asset information, site activities, and technical findings using service management and ticketing systems.
Liaise directly with customers, vendors, and technical support teams to coordinate repairs, provide technical guidance, and ensure successful resolution of service requests.

With our employees at the heart of our business, we offer a collaborative approach to work & are always open to new ideas and initiatives from our team.
Passionate about providing excellent customer service, our focus is on hiring the best talent & nurturing them within an environment where they can develop their skills and grow.
If you’re looking to join a team where professional development is second only to customer satisfaction, we’d love to hear from you.

Training

Engineering maintenance technician- single discipline Level 3 (A level)Typical duration: 42 months
Dedicated Performance Coach meeting once a week
Functional Skills maths and English if applicable

What you could go on to do

Following completion of the IT Field Services Apprenticeship, the individual would typically progress into a fully qualified IT Field Services Engineer role, taking on greater responsibility for supporting customers, managing incidents, and delivering technical projects independently. With experience, there are opportunities to advance into senior engineering positions, technical specialist roles, team leadership, service management, or infrastructure and network engineering disciplines. The apprenticeship provides a strong foundation for long-term career development within the IT industry, supported by further professional certifications and technical training.

Posted