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Customer Facing IT Helpdesk Apprentice

DHL INTERNATIONAL (UK) LIMITED

LOCATION
📍 Horton Road, SL3 0BB
PAY
💶 Competitive
HOURS
⏰ 38 hours per week hrs/week
DURATION
📅 2 Years
APPLY BY
SECTOR
Sales, marketing and procurement

Requirements

Apprenticeship Standard: Customer service practitioner (level 2) (Level 2) Desired skills: Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Logical, Initiative, Patience

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About this apprenticeship

Act as a professional first point of contact for Helpdesk enquiries.
Log and manage incidents and service requests accurately.
Gather information to help diagnose technical issues.
Learn how to use industry-standard service management and support tools.
Assist with troubleshooting and resolving routine IT problems.
Maintain accurate records and support documentation.
Escalate more complex issues to experienced team members when required.
Contribute to knowledge articles and process improvements.
Support customers with professionalism, empathy, and clear communication  

What you could go on to do

Customer Facing IT Helpdesk Advisor.

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