Business Administrator Apprentice

About this apprenticeship

The Business Administrator Apprentice is a key role within Cheshire West and Chester Council’s Public Protection Service, part of the Environment & Communities Directorate.
This apprenticeship offers the opportunity to gain hands-on experience in a busy office environment, supporting large-scale communications and high-volume work. You will develop key administrative skills, learn how to manage priorities, and build confidence working as part of a professional team within a public service. This role is essential in undertaking a variety of admin activities to support a busy Licensing Team. The team covers a wide range of licensing applications including taxis and private hire, alcohol and gambling premises, street trading, and other general licensing and registration matters. This is in addition to carrying out general administrative duties and dealing with customer enquiries. You will receive support from the Inclusive Employment Manager, along with guidance from a dedicated Apprentice Programme Tutor and work place mentor throughout your apprenticeship. Upon successful completion of the Level 3 Business Administrator Apprenticeship Standard, and subject to performance review, you will progress into the substantive post of Licensing Process Officer. This is a hybrid role, with time spent working in Council Hub buildings and the option to work from home. learning, and assessment requirements. Notwithstanding the detail in this job description, in accordance with the Council's Flexibility Policy the job holder will undertake such work as may be determined by the Director / Corporate Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job and in any location within Cheshire West and Chester.
With appropriate support and supervision, the Apprentice will:

Undertake licensing processing duties within legislative timescales and within customerservice standards
Develop and maintain an expertise in an area of licensing designated to the post and to attend relevant training courses as directed to maintain individual competences
Provision of high quality advice and support to businesses and individuals to facilitate effective service delivery and to promote a safe and healthy environment in accordance with service standards and the Directorate’s overall strategic direction, policies and objectives
Assist the Senior Licensing Process Officer in the preparation of files and reports for Licensing Committee and Licensing Subcommittee
Assist the Senior Licensing Process Officer in the preparation of statutory returns and management information within specified timescales
To monitor individual performance to ensure allocated targets are met in accordance with the Sectional priorities and advise management of any underperformance
Provide operational support to any other areas of the Service, Directorate or Council as directed by the Section’s management
Through personal example, open commitment and clear action, value and celebrate the diversity of Cheshire West and Chester’ communities, ensuring equality of access and treatment in employment and service delivery
To undertake any other duties and responsibilities commensurate with the grade and individual competences

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams. Delivery is to be discussed with the training provider and the hiring manager must suit operational needs.

What you could go on to do

On successful completion of the apprenticeship, the post holder will progress to the substantive post of Licensing Process Officer. This Apprenticeship has a permanent contract of employment.