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Bilingual Customer & Application Support Specialist (French & English) Apprentice

Ebbon Group Ltd

LOCATION
📍 BESSELSLEIGH ROAD, OX13 6FD
PAY
💶 £22,000 a year
HOURS
⏰ 38 hours per week hrs/week
DURATION
📅 1 Year 7 Months
APPLY BY
SECTOR
Sales, marketing and procurement

Employer information

Requirements

Apprenticeship Standard: Customer service specialist (level 3) (Level 3) Desired skills: Attention to detail, Excellent Communication skills, Excellent C/Service Skills, Good Microsoft Office Skills, Good IT Skills, Strong problem solving ability, Strong Organisation Skills, Willingness to learn, Able to manage multiple tasks, Interest in Technology, Interest in Software Support, Fluent in speaking in French, Fluent in writing in French, Fluent in writing in English, Fluent in speaking in English, C/Service experience desirable, Friendly & Professional, Customer focused, Enthusiastic about Technology, Eager to learn, Reliable & Proactive, Analytical & positive attitude, Able to work in a team & alone

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About this apprenticeship

Support UK and France customers via phone, email and online systems, logging and resolving software queries while developing application support skills.
You'll troubleshoot issues, assist with software testing, maintain accurate records and work with Customer Support, Product, Development and Operations teams.
Gain hands-on experience supporting business software while completing your Level 3 Customer Service Specialist Apprenticeship and building a career in technical support.

Training

The apprenticeship will be delivered with a blend of online & onsite meetings with the candidates assessor every 4-6 weeks until successful completion of the apprenticeship.

What you could go on to do

Successful completion may lead to permanent roles; including Junior Application Support Analyst, Application Support Analyst, Technical Support Analyst, Software Support Specialist or Customer Support Consultant. With ongoing training and career development opportunities.

Posted