Apprentice Service Desk Co-Ordinator

About this apprenticeship

About the Role
This is a varied role dealing with Customers & Engineers on a daily basis, in a busy Service Desk Department. 
The key responsibilities for this role include;
Logging Call Outs from Customers

Ensuring that we have the correct paperwork from Customer
Checking our system to clarify works status as new job / ongoing works

Dealing with Customer queries & updating Customers on Job Status

Preparing Weekly Update Spreadsheet for Larger Customer
E-mailing / Calling Customers to update on Parts ETA / Job Completion

Downloading information for completed jobs from engineers

Moving Job forward to next relevant step in Job completion process
E-mailing Engineers Job Sheets to Facility Management Customers

Checking engineers paperwork & preparing for invoicing

Checking Job Sheets & Expense Claims against Engineers Weekly Timesheets to ensure all Paperwork received & completed
Preparing completed jobs for invoicing

Managing Large Jobs & Projects

Ensuring that all Equipment / Parts required are ready for start of projects
Liaising with Customers to ensure that site access / assistance is arranged
Liaising with any Subcontractors

Training

Apprentices will be required to attend training at least once a week either via remote opnline class or at our Harrow or Hayes Campuses completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:

QCF Framework
Employment Rights and Responsibilities
Skills, Knowledge and Behaviours
Standard and End Point Assessment
Functional Skills in English, Maths and ICT (if required)

Other training will be provided by the employer as required to enable the fulfilment of the job role.

What you could go on to do

Permanent role and progression within the company.