Tip: Use the Dy button in the top bar for a dyslexia-friendly font, or A+ for larger text.
About this apprenticeship
You will be learning how to deal with individuals to big corporate customers, from locally in the UK to customers around the world
You will be learning and developing interpersonal skills, building customer relationships and providing expertise, by involving in responding to enquiries from customers via telephone and email, meeting/greeting customers who come into the office
You will be preparing and submitting customer quotations using price lists, product knowledge and customer’s requirement
You will be checking and entering customer enquiries and orders onto company ERP system to record history and schedule tasks; e.g quote follow ups
You will be learning how to project manage installation by liaising with customers and subcontractors
You will be learning and getting involved in marketing activities: including website, Google advertising, social media campaign
You will be learning and developing basic IT skills as you provide support to customers
What we're looking for:
Be computer literate
Have a high level of written and spoken English
Be organised and able to work under pressure
Excellent attention to detail
Be able to work as part of a team
Logical approach to problem solving
Excellent telephone manner, clear and effective communication skills
As it is the company's business nature to deal with international customers, proficiency in any modern foreign languages (eg. French, Spanish) will be an added bonus but not a requirement
Friendly and have good interpersonal skills
Motivated
Enthusiastic
Reliable
Self- discipline
Willingness to learn and to be involved in multiple business functions
What you could go on to do
When you have successfully completed your apprenticeship, you may be given the opportunity to continue with a higher level of apprenticeship (eg. Level 4-6) or to progress into full time employment.
Related sectors
Posted